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Return Policy

DOMESTIC ORDERS ( WITHIN INDIA )

 

What is your Return policy? 

We offer return/replacement of Products ordered on ZNX4EVER within 7 days of delivery of the order.

We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. 

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

When will my return get picked up?

Free Return pick-up at your doorstep

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request.

 Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care. 

Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.

 How do I return/exchange my order? 

We offer easy self-service return process. To return/exchange your order, please follow these steps.

Click on "Return" from the home page of website/App

Enter the email address and order id

Select the Items that you want to return

You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.

What is the refund policy for the returned item? 

We process your refunds within 7 business days from the date the returned product clears the quality check at the Warehouse. However, the refund is subject to the transaction and processing time were taken by the bank after the NEFT is initiated by ZNX4EVER. In case of any refund discrepancies, ZNX4EVER may at its sole discretion, request you to share with us a screenshot of your bank statement. 

We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, in case the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account. 

ZNX4EVER may refuse a refund request if we find evidence of fraud, refund abuse or another manipulative behaviour that entitles ZNX4EVER to a claim against you. 

How does Refund work on based on the different modes of payment :- 

If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by ZNX4EVER, after the products clear the Q.C process.

If you have paid for the order using Cash on Delivery(COD), You have to bill your bank details form sent by Znx4ever team, then the amount gets refunded to your Bank account within 5-10 business days from date of product clearing Q.C at our Warehouses.

If you have paid for the order using Cash on Delivery option, then the requisite amounts shall be refunded to bank account within 5-10 business day from the date the Product has cleared the Q.C at our Warehouse. Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible in case wrong information has been provided to it.

Are there any charges for return?

  • There is No return shipping charges - Return shipping charges are on us.

 

Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer? 

Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product. 

For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you.

I have received 'Pickup service is not available' message when I try to return/exchange my order. What do I need to do now? 

There are certain pin-codes where our transport partners currently do not support pick-up of returned items. if none of our transport partners support pick-up of the returned items from a pin-code. We request you to send the items to our warehouse using a courier company available in your location. Please ensure that the Products are in unused condition with their original packing. Once we receive the returned item in our warehouse, we will refund the amount of the items and also the amount that you spent on sending the item to our warehouse. 

 

What is the warehouse address to which I need to send the returned items when I get to see the message 'Pickup service is not available' message when I try to return/exchange my order? 

When you get to see the message 'Pickup service is not available' message, please send the Product/s to our warehouse address mentioned below. 

 

Registered Office:

M/s ZNX Fashion

Sri Narayan Plaza,

Aska Road, Berhampur,

Odisha-760006

 

RETURN POLICY - INTERNATIONAL ORDERS (OUTSIDE INDIA)

We are sorry to let know that we dont offer any Return/ Exchange Policy for any INTERNATIONAL ORDERS. Products once sold cant be returned back.  

COD ( CASH ON DELIVERY) option is not available outside INDIA. 

We request to buy products according to the size chart mentioned in the second image of every Product images.

 

 

 

RETURN POLICY - FOR BULK ORDERS (WITHIN INDIA AND OUTSIDE INDIA)

We are sorry to let know that we dont offer any Return/ Exchange Policy for BULK ORDER in INDIA or for any INTERNATIONAL ORDERS. Products once sold can't be returned back.

The Prices for Bulk Orders are the best lowest Wholesale Prices that we Offer.
Therefore, there are few TERMS & CONDITIONS for Bulk orders, are as follows.

- 100% Full Advance Payment.
- No Return/ Exchange Policy.
- Minimum Order Qty is 30pcs.
- Shipping Rates are different for orders within INDIA and For International Orders.